1. TERMS OF CANCELLATION
1.1. A User is permitted to cancel orders within 24 hours of placing their order.
1.2. The User can do so by requesting Flaher to process a cancellation by sending an email to firstname.lastname@example.org.
1.3. Refund. In all events of cancellation prior to the dispatch of the purchased Products, Flaher shall initiate the refund within 3 (three) business days from the date on which it received the request from the User.
1.4. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank and payment gateway.
2. TERMS OF RETURN, EXCHANGE AND REFUND
2.1. For any apparel or accessory ordered on Flaher.com, the return window is 30 days from the date of delivery – as long as the product is unused and the price tags are intact.
2.2. If the User is dissatisfied with the purchased Product received from Flaher, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Flaher after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product.
2.3. Subject to the terms of this Cancellation, Return and Refund Policy, Flaher offers Users an easy return/exchange/refund policy. The process for initiating the process is:
2.3.1. Kindly send us an email at email@example.com with the order details of the item to be returned and the reason for the same.
2.3.2. The Products will be picked up within the timelines intimated by Flaher.
2.3.3. Flaher will then fix the product defect or exchange the product and send it to back to the User.
2.3.4. If the mentioned product deficiency is not corrected in the second delivery, the User can then place a refund request through the same process highlighted in 2.3.1 and 2.3.2.
2.3.5. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Flaher reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, Flaher will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.
2.4. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Flaher to process exchanges/refunds. For illustrative purposes, if the User has purchased a top and bottom as 1 (one) Product in a promotional package, the User will be required to return both the top and the bottom and will not be permitted to return either only the top or only the bottom from the Bundled Package. It is hereby clarified that if the Bundled Package consists of any Non-returnable Product along with other Products, the User shall return all other Products except the Non-returnable Products.
2.5. Return of or refund for purchased Products shall not be entertained by Flaher if:
2.5.1. the Product has been used for reasons apart from checking fit and comfort. If Flaher is satisfied that the Product has been used for reasons apart from checking fit and comfort, Flaher shall reserve the right to reject the return of the Product;
2.5.2. the Product has been washed;
2.5.3. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
2.5.4. Flaher is satisfied that the Product has been rendered defective or unusable; or
2.5.5. if the User in any way breaches the Cancellation, Return and Refund Policy
2.6. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Flaher shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
2.7. Flaher shall initiate a process of refund of the monies paid by the User towards the purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned for the second time entitles the User to a refund. It is further clarified that Flaher shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
2.8. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Flaher after due verification at its sole discretion).
2.9. Flaher shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Flaher disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
2.10. If the request for refund is undisputed by Flaher, the refund should reflect in the User’s bank account within 7 working days (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Flaher initiates the refund.
2.11. Refunds shall be processed by Flaher through its normal banking channels except in cases where a User opted for the cash on delivery option. Where a User had opted for cash on delivery option for payment towards the purchased Products, Flaher shall process all refunds into the Users’ valid bank accounts, if details of such accounts are provided by the User to Flaher at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Flaher shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) Flaher deems fit, in its sole discretion, to process such refunds.
2.12. Return of purchased Products are facilitated through Flaher’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Flaher, Flaher’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Flaher. While Flaher has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, Flaher has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where Flaher is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Flaher’s shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return. Upon self-shipping the Product to Flaher’s warehouse, the User shall be required to scan the courier/postal receipt to firstname.lastname@example.org for Flaher’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at Flaher’s returns desk/warehouse.
2.13. In the event where the User claims to have self-shipped the Product in accordance with the process and Flaher does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to Flaher to prove his/her claim of return of Products through self-shipment to Flaher. It is specifically clarified that any refunds shall be processed by Flaher only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.
3. GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to us at email@example.com.